Shipping and Returns

 

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Payment can be via Paypal (which accepts Visa, Mastercard and Debit cards), Cheque, Postal Order, Cash, or on Account (subject to terms and conditions).

 

Delivery Schedule After placing your order, we aim to dispatch packages within 48 hours (often faster).  If there is any problem with your order we will contact you as soon as possible.

 

Shipping And Handling   All prices include UK mainland delivery, for offshore deliveries, please call us on 02392 450677.  Other postal options are available on request.

 

Returns Policy For Items purchased from this webshop, you are protected by the terms of the Consumer Protection (Distance Selling) Regulations 2000 (Distance Selling Regulations).

Please advise us if you have not received your item through the post. We will chase the post office and advise you if it has been traced and likely to arrive in the near future.   In the meantime, we will replace the items.  If the earlier package arrives, please return the excess items to us, otherwise we will claim for the loss through the post office.

 

Please notify us as soon as possible, if an item has been delivered in an unsatisfactory condition.  We will provide a full refund or a replacement for the item. Please return the item to us.  We will cover the return delivery cost and will send the replacement item by first class post.  Otherwise, we will refund the payment for the item.


As a consumer you are entitled to cancel the contract within seven working days of receiving the goods. If you intend to cancel the contract, you must inform us in writing that you intend to do so. If the contract is cancelled, you will be responsible for returning the goods to us in an "as new and unused" condition, together with the original packaging, at your own expense.